This Policy was last updated or reviewed on April 2, 2023.

The Privacy Policy under which you may use and purchase products from https://www.k9natural.com/ (“Website”) is outlined below. Please read the following Privacy Policy carefully before using the Website.

This is the Privacy Policy of K9 Natural Food Limited (trading as K9 Natural), NZBN 9429032324938, registered office 305 Lincoln Road, Christchurch, Canterbury 8024, New Zealand.

By using the Website and providing personal information to K9 Natural Food Limited (“Us”, “We”, “Our”), the customer (“You”) agree to the collection, use, and storage of your personal information by K9 Natural Food Limited as outlined in this Privacy Policy.

K9 Natural Food Limited reserves the right to change this Policy without notifying You. It is your responsibility to regularly check this Privacy Policy for any changes. Continued use of the Website will be taken as your acceptance of those changes.

This Privacy Policy does not address or govern any information-gathering, use, or dissemination practices related to information collected from You other than directly through or from the Website, such as from other websites, telephone, postal mail, personal delivery, or other or additional offline means or media.

Contact

If You have any questions about Our privacy policy, please contact Us at bark@k9natural.com or call Us at +64 3 342 6380.

Information We May Collect

Browsing Information and Cookies

When You visit the Website, Our web servers may automatically recognize certain non-personally identifiable information about You, such as your domain name, access provider, IP address, browser language, what products You view, search terms, and how You interact with the Website. The Website uses browser features known as cookies, log files, tags, and pixels, which assign a unique identification to your computer. The information collected allows Us to provide better customer service to You and to improve the features of Our Website in a variety of ways, including by determining whether You have visited the Website in the past and which pages of Our Website You have visited. This information is shared with Our processor Shopify.

Opt-Out of Cookies

Depending on your browser or mobile device, You may be able to set your browser to reject cookies or notify You of cookies and other tracking technology by actively managing the settings on your browser or mobile device.

If You would prefer not to accept cookies, most browsers will allow You to:

1. change your browser settings to notify You when you receive a cookie, which lets You choose whether or not to accept it;
2. disable existing cookies, or
3. set your browser to automatically reject cookies.

Please note that blocking certain functional cookies may prevent You from using certain features on Our Website.

Personally Identifiable Information

For purposes of this Privacy Policy, “personally identifiable information” means any information by which someone can be personally identified, including name, address, telephone number, email address, and other information incidental to providing goods or services (also referred to herein as “personal information”). We collect personally information from You only when You voluntarily provide Us with this information, such as when placing an order on the Website, establishing an account, or signing up to receive emails about Our latest products and services. We may collect additional information if You contact Us for customer support.

If You are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. We do not override these settings or options. However, in order to access certain content, features, services, products, or benefits of the Website, You may be required to provide Us with certain information, including some types of personally information. If You do not wish to provide such information through the Website or if You opt to utilise the aforementioned privacy features of your computer system or web browser, You may be unable to obtain certain Services of the Website.

How We Use Your Information

By providing personally identifiable information to Us, We are better able to match your interests. K9 Natural Food Limited may use your personally identifiable information to provide products or services to You to fulfill Our contract, process your payment information, arrange for shipping, provide You with invoices and/or order confirmations, communicate with You via email about Our products, services, contests, and promotions and screen Our orders for potential risk or fraud. In general, We use personal information collected on the Website to help develop better products, and/or market, sell, or provide products and services, and comply with any legal or regulatory requirements, processes, or provisions. In order to better serve You, We may combine the information You provide to Us on the Website with information from third parties, including demographic or public information.

How We May Share Your Information

We may share information collected through the Site with Our subsidiaries, affiliated companies, and like-minded business partners for the purpose of providing You with the products and services You seek from the Website. K9 Natural Food Limited does not sell your personal information.

From time to time, K9 Natural Food Limited may disclose the data collected through the Website, including personally identifiable information, to other persons or entities whom We believe trustworthy. In such cases We might rent, exchange, share, and/or cross-reference information, including contact information about You that will enable such persons or entities to contact You regarding products and services that may be of interest to You. Additionally, in order to provide You with a better customer experience, We may share information with service providers, subcontractors, and business partners who have been retained to perform functions on Our behalf or to provide services to Us. These services include:

1. Order fulfillment, warehousing, and delivery;
2. Advertising, marketing, surveys, and promotions, including partnerships and teaming efforts with other companies whose products or services We think you might enjoy;
3. Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing;
4. Payment processing services, fraud protection, and credit risk reduction; and
5. Legal, accounting, audit, and other professional service providers.

These entities/businesses/services include but are not limited to; Shopify, Shopify Payments, Klaviyo, Gorgias, PostHaste/GoSweetSpot, Bold Commerce, Google, Meta, and TikTok. You can read more about how Shopify uses your Personal Information here.

K9 Natural Food Limited may also disclose the data collected through the Website, including personally identifiable information, to another party with which K9 Natural Food Limited enters or reasonably may enter into a corporate transaction, such as a merger, consolidation, acquisition, or asset purchase. In the event that K9 Natural Food Limited or its assets are acquired by another company, or due to any merger, reorganization, or liquidation, customer information may be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless You consent otherwise.

We reserve the right to disclose information about You to a third party pursuant to a subpoena, court order, or another form of legal process, or in response to a request by or on behalf of any government agency, department, or body, whether or not pursuant to a subpoena, court order, or another form of the legal process.

Managing Your Personal Information and Options

You may use the Website without providing any personally identifiable information. We want to communicate with You only if You want to hear from Us. If You have established an account on the Website or signed up to receive electronic newsletters or promotional emails from K9 Natural Food Limited, including special offers, event information, or to otherwise receive communications about Our products and services; You will have the right at any time to opt out of receiving marketing emails or to specify which, if any, communications You would like to receive from Us. Should You ever decide to delete your account, You may do so by emailing bark@k9natural.com.

If You would like to opt out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. K9 Natural Food Limited will continue to send You non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, the outstanding balance on your account, and other emails relating to your account and/or your use of the Website.

At your request, K9 Natural Food Limited will confirm what personally identifiable information We collect or hold about You, and will correct, update and/or remove such information. You may contact K9 Natural Food Limited for any of the foregoing at bark@k9natural.com. If You ask that K9 Natural Food Limited stop using or sharing your personally identifiable information, We will honor that request. However, K9 Natural Food Limited may retain records of your personally identifiable information for a period of time; for example, to follow up on a request, resolve a dispute, or for similar reasons or in order to comply with applicable law. In addition, some personal information may also continue to be stored on backup files for financial, legal, or technical reasons.

Security

The security of your personally identifiable information is important to Us, and K9 Natural Food Limited is committed to handling such information carefully. We maintain physical, electronic, and procedural safeguards to guard your personally identifiable information. We use secure socket layer technology to protect the security of your payment information and We encrypt your personally identifiable information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while We strive to use commercially acceptable means to protect your personally identifiable information, We cannot guarantee its absolute security.

The Website may also contain links to third-party websites, for the convenience of users in locating information, products, or services that may be of interest. If You access a third-party site from a link on this Website, any information you disclose on that site is not subject to this Privacy Policy. It is possible that these links may be used by third parties or others to collect personal or other information about You. We are not responsible for the privacy practices of such sites, advertisers, or third parties or the content of such sites and it is your sole obligation to review and understand the privacy practices and policies of these other sites. We do not control the use of cookies or the collection of information by these third parties, nor how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other sites, advertisers, and any third parties.

Data Retention

When You place an order through the Website, We will retain your Personal Information for Our records. We may retain your data for as long as We believe there is a business, legal, or security reason for doing so and as otherwise outlined in this Privacy Policy, even if You are no longer an active customer. For example, for tax, legal reporting, and auditing obligations.

Children’s Privacy

The Website is not intended for children under the age of thirteen (13) years of age. Persons under the age of thirteen (13) can only use the Website with permission and under the supervision of a parent or guardian and should not provide personal information.

If You are above the age of thirteen (13) years and under the age of sixteen (16) years and provide personal information, You must either authorize Us to share your personal information or You must alert Us if you wish for Us not to share your personal information.

We do not knowingly collect, maintain, or use personal information online from visitors under the age of thirteen (13) years. If You learn your child has provided Us with personal information without your consent, You may alert Us at bark@k9natural.com. If We learn that We have collected any personal information from children under thirteen (13) years of age, We will promptly take steps to delete such information and terminate the child’s account.

Updating this Privacy Policy

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Website following the posting of changes to this Privacy Policy will be considered your consent to those changes. In the unlikely event that We believe that the security of your personal information in Our possession or control may have been compromised, We may seek to notify You of that development.

Questions or Concerns

If You have any feedback, questions, or concerns regarding privacy, please send a detailed email to bark@k9natural.com or call Us at +64 3 342 6380. We will make every effort to resolve your concerns.