The Site is not intended for children under the age of 13. We do not knowingly collect personal information online from visitors in this age group.
Information We May Collect
Browsing Information and Cookies
When you visit the Site, our web servers may automatically recognise certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and to improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited.
Personally Identifiable Information
If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. We do not override these settings or options. However, in order to access certain content, features, services, products, or benefits of the Site, you may be required to provide us with certain information, including some types of personally identifying information. If you do not wish to provide such information through the Site or if you opt to utilise the aforementioned privacy features of your computer system or web browser, you may be unable to obtain certain Services of the Site.
How We Use Your Information
By providing personally identifiable information to us, we are better able to match your interests. K9 Natural may use your personally identifiable information to process and fulfill orders, send emails to confirm your order status and shipment, to communicate with you and to send you information by email, postal mail, or other means about our products, services, contests, and promotions. In general, we use personal information collected on the Site to help develop better products, and/or market, sell, or provide products and services, and to comply with any legal or regulatory requirements, process or provisions. In order to better serve you, we may combine information you provide to us on the Site with information from third parties, including demographic or public information.
How We May Share Your Information
We may share information collected through the Site with our subsidiaries, affiliated companies, and like-minded business partners for the purpose of providing you with the products and services you seek from the Site.
From time to time, K9 Natural may disclose the data collected through the Site, including personally identifiable information, to other persons or entities whom we believe trustworthy. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. Additionally, in order to provide you with a better customer experience, we may share information with service providers, subcontractors, and business partners who have been retained to perform functions on our behalf or to provide services to us. These services include:
- Order fulfillment, warehousing, and delivery;
- Advertising, marketing, surveys, and promotions, including partnerships and teaming efforts with other companies whose products or services we think you might enjoy;
- Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing;
- Payment processing services, fraud protection, and credit risk reduction; and
- Legal, accounting, audit and other professional service providers.
We reserve the right to disclose information about you to a third party pursuant to a subpoena, court order, or other form of legal process, or in response to a request by or on behalf of any government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process.
Managing Your Personal Information and Options
You may use the Site without providing any personally identifiable information. We want to communicate with you only if you want to hear from us. If you have established an account on the Site or signed up to receive electronic newsletters or promotional emails from K9 Natural, including new ideas, special offers, and event information, or to otherwise receive communications about our products and services, you will have the right at any time to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from us. Should you ever decide to delete your account, you may do so by emailing firstname.lastname@example.org.
If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. If you would like to opt-out of receiving communication via postal mail, contact email@example.com, or call customer service at +64 3 3426380. K9 Natural will continue to send you non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, outstanding balance on your account, and other emails relating to your account and/or your use of the Site.
At your request, K9 Natural will confirm what personally identifiable information it collects or holds about you, and will correct, update and/or remove such information. You may contact K9 Natural for any of the foregoing at firstname.lastname@example.org. If you ask that K9 Natural stops using or sharing your personally identifiable information, we will honour that request. However K9 Natural may retain records of your personally identifiable information for a period of time; for example, to follow-up on a request, resolve a dispute or for similar reasons or in order to comply with applicable law. In addition, some personal information may also continue to be stored on back-up files for financial, legal, or technical reasons.
The security of your personally identifiable information is important to us and K9 Natural is committed to handling such information carefully. We maintain physical, electronic and procedural safeguards to guard your personally identifiable information. We use secure socket layer technology to protect the security of your payment information and we encrypt your personally identifiable information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
Questions or Concerns
If you have any feedback, questions, or concerns regarding privacy, please send us a detailed message to email@example.com; we will make every effort to resolve your concerns.
Our Commitment to Accessibility
K9 Natural is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at firstname.lastname@example.org with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.